Contacts
Welcome to the Contacts page of otrk12.ca, your guide to the highest payout online casinos in Canada. If you'd like to get in touch with our editorial team, you'll find all the relevant details below.
How to Reach Us
The only way to contact us is by email:
Please include a clear subject line so we can route your message to the right person on our team.
What You Can Write About
We welcome messages on topics such as:
- Questions about our content — for example, our reviews of high-paying online casinos, payout percentage explanations, or testing methodology;
- Corrections — if you notice outdated, inaccurate or misleading information on our site, please let us know;
- Feedback — suggestions on how we can improve our reviews, guides and overall user experience;
- Partnership requests — commercial and advertising inquiries from operators or media partners.
Response Time
We read every message we receive and do our best to reply within a few business days. During busy periods it may take a little longer, but we appreciate your patience and will get back to you as soon as possible.
Questions About Your Casino Account
Please note that otrk12.ca is an independent review website — we are not a gambling operator. We do not accept bets, hold player funds or manage casino accounts of any kind.
Therefore, any questions regarding:
- deposits or withdrawals;
- bonuses, wagering requirements or promotional terms;
- account registration, verification or closure;
- technical issues with a casino site or app;
must be directed to the customer support team of the casino you are playing at. You will usually find their contact options (live chat, email or help centre) on the casino's own website.
Need Help With Gambling?
If you or someone you know is struggling with gambling, free and confidential support is available across Canada. You can contact GamTalk, a national service offering information, self-help tools and referrals to local support services:
- Website: www.gamtalk.org
You may also contact ConnexOntario at 1-866-531-2600 (available 24/7, serving Ontario) or check your provincial health authority for problem gambling helplines in your region. Remember: gambling should always remain a form of entertainment — never play with money you cannot afford to lose.